Frequently asked questions
- What do Click URL and Impression URL mean exactly when testing tracking links?
- Click URL stands for click-through attribution, and Impression URL stands for view-through attribution. Generally, we suggest that advertisers fill in both URLs to increase CVR, thus improving the algorithm’s strengths and giving the offer more display opportunities (impressions). If the offer is set up as CPM or CPC, then the tracking link will not be necessary. The offer will be ready to go live as long as it has been set up correctly.
- Why does the UUID not allow special characters?
- Only underscores, numbers, and standard alphabet letters are allowed while setting up the UUID which is unique and cannot be modified once set up. The offer name can be manually modified once the offer has been successfully saved. Special characters can be added at this stage, but please make sure to add the following string to your tracking link:
&campaign_name={@encodeURIComponent(info.campaign.offer_name)@}
- Why does the “campaign status” button not work after changing its status from “pending” to “running”?
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- Check if "promote time" was set up to run at a future date and time - if that is the case, change it to "now".
- If the offer is set up as CPI, its status cannot be changed to “running” until the tracking links have been successfully tested.
- Check if the account balance is 0.
- Check if the uploaded creatives have been approved, only when the creatives are approved then the campaign can start running normally.
- What does "Retargeting Device" mean?
- This means that a custom device list is needed. IDFA is needed for iOS, IMEI is needed for Android in China, GAID is needed for Android outside China. Please note that the file needs to be uploaded in .txt format and only one device ID per line is allowed.
- What is the recommended account structure? What is the relationship between campaign and offer?
- One product (differentiated based on the store id) relates to one campaign, under which different offers are set according to targeting options like country, device, and more. If there are no specific targeting requirements for multiple countries, we recommend combining them into a single offer, which should help you scale up and improve your optimization efficiency.
- How do I set up tracking links for an offer?
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- Please configure the tracking links on the “Edit Offer – Set Tracking Link” page, where you can add, change, or remove parameters. For more details, please refer to this page: https://adv-new.mintegral.com/doc/en/integration/quickStart/trackingUrl .
- After you complete the tracking link configuration, the default status will be set to “Test failed” - please refresh the page after completing the tracking link test to update the test result. Once the test result changes to “Test passed” your offer will be able to start serving ads. For CPI/CPA offers, the condition for passing the test is to get a conversion post-back; for CPC/CPM offers, the tracking link will pass the test by default after the configuration has been completed.
- If “Click URL” cannot reach the target page, you need to select the “Is Async” option and clicks will be reported automatically on the Mintegral server; when the user clicks on the ad, they will be redirected to the application download page or landing page - this is the Preview URL that you set in your campaign.
- If you need to use S2S integration, please refer to this page: https://adv-new.mintegral.com/doc/en/integration/quickStart/postback
- How do I fill in the copy for an offer?
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- If the offer was created without any copy, the offer will use the default text from the corresponding ad campaign.
- If you need to add or update the offer copy, you can go to the “Edit Offer – Upload Creatives” page and click the “Add and update text asset” button to add new copy or modify the existing copy in the content column. The page also provides an automatic translation tool to quickly translate your text into different languages and apply them to offers for different countries.